Pack Pro · Email + SMS

Make sure your guests actually turn up, with automated reminders

Email is the main channel for the guest relationship in Batlr — unlimited, included, and branded with your restaurant's logo. SMS comes in on top for last-minute reminders, halving the no-show rate compared with email alone.

Download on the App Store+ Payments →
Unlimited emails · main channelSMS by volume · the add-on
Main channel
Email
Unlimited

Confirmation, reminder, review request. Your restaurant's logo and colour, with the subject and body customisable per type.

∞
Emails / month
10+
Types
2 languages
FR / EN
Add-on
SMS
By volume

A short reminder 24h or 2h before the booking. Cuts no-shows by 30 to 50%.

Positioning

Not a choice.
Two channels that complement each other.

Email carries the guest relationship over the long run. SMS lands just before the booking, for the moments that matter. Turn both on and they reinforce one another.

Email · Main channel

Email for the relationship

The whole booking cycle runs on email: confirmation when it is made, a detailed reminder the day before, a review request after the visit. Your restaurant's logo and colour in every HTML template.

  • Unlimited, included in Pack Pro
  • HTML templates with your restaurant's logo and colour
  • Subject and body customisable per type (FR / EN)
  • More room for the details (parking, allergies, directions)
  • Does not interrupt the guest at a precise moment

Ideal for

Confirmations, day-before reminders, post-visit, anything that is not urgent.

SMS · Add-on

SMS for the reminders that count

When an email risks drowning in the inbox, an SMS lands straight on the lock screen. 97% opened within minutes — the anti-no-show weapon just before the booking.

  • 97% open rate (vs ~25% for email)
  • Read in under 3 minutes on average
  • Cuts no-shows by 30 to 50%
  • A volume is included, then it is per message
  • Short format: 1-2 SMS = 320 characters

Ideal for

The day-before reminder, a last call 2h ahead, sensitive slots, guests with a high no-show score.

Email cycle

Three emails that build the guest relationship.

Every booking triggers a sequence of emails that you control. Each one can be switched on or off individually, and each has its own customisable subject and body.

  1. 1
    On booking

    Confirmation

    RP
    Restaurant Pierre
    via Batlr · 14:32
    Your booking at Restaurant Pierre — Friday 17 April, 20:30

    Hello Amelia, your booking is confirmed for 4 guests on Friday 17 April at 20:30. See you very soon!

    A written record, the practical details, a cancellation link

  2. 2
    D-1 · 18:00

    Detailed reminder

    RP
    Restaurant Pierre
    via Batlr · 14:32
    Reminder · We are expecting you tomorrow at 20:30

    Hello Amelia, just a quick reminder about your booking tomorrow. Address, parking and directions below. You can confirm or change it in one click.

    Cuts the no-shows people simply forgot, gives every detail

  3. 3
    D+1 · 11:00

    Review request

    RP
    Restaurant Pierre
    via Batlr · 14:32
    Thank you for your visit — a quick word for us?

    Hello Amelia, we hope you had a lovely time yesterday. If you did, a short Google review would help us enormously. If not, tell us what we can do better.

    Generates reviews, opens a conversation

You stay in control

Every type of message,
in your own words.

For each moment in the cycle you decide: email on or off, SMS on or off, subject and body rewritten in your own tone. The variables fill themselves in on send.

Message types
ChannelsEmailSMSFR · EN
Subject (email)
Your booking at {restaurant} — {date}
Body
Hello {firstName}, your booking is confirmed for {guests} guests on {date} at {time}. See you very soon!
Available variables
{firstName}{restaurant}{date}{time}{guests}
SMS · The add-on

When an email sails past,
an SMS lands.

An SMS arrives on the lock screen and is read in under three minutes. Turn it on for the 24h reminder (the one that pays for itself) and the last call 2h before — Batlr keeps the wording short so it stays within one or two messages.

  1. On booking

    Confirmation (optional)

    An immediate record on the phone

  2. D-1 · 18:00

    24h reminder

    The single most effective anti-no-show SMS

  3. D · 2h before

    Last call

    Kept for the slots that matter

Pack Pro · Optional

An SMS 24 hours before cuts no-shows by 30 to 50%.

SMS reminders go out automatically at the time you choose. The guest confirms or cancels with one tap — and the replies land in Batlr in real time.

−30 to 50%
Fewer no-shows
24h
Reminder before the visit
1 tap
Confirm or cancel for the guest
9:41● ● ●
Restaurant Pierre
SMS · now
Day before · 18:00
Hi Amelia, just a reminder: your reservation at Restaurant Pierre tomorrow at 20:30 for 4 people. Reply YES to confirm.
Impact calculator

How much are your no-shows costing you?

An estimate of the two channels combined (the D-1 email reminder plus the last-call SMS), based on a 40% reduction in no-shows (the observed median) and an average spend of €35 per cover. Adjust it to your own situation.

60 covers
20200
8 %
220
Monthly estimate
Covers recovered
50

covers that would not have turned up, and now will

Revenue saved
€1,747

per month, net of the cost of the SMS

FAQ

Frequently asked questions

Email or SMS — which should I choose?

They complement each other rather than competing. Email carries the guest relationship (confirmation, detailed reminder, review request) and is unlimited and included. SMS is for the short reminder just before the booking: open rates are generally in the region of 95-98% according to Twilio and HubSpot benchmarks, against 20-30% for email, and it noticeably reduces no-shows when paired with a day-before reminder. It costs per message beyond the included allowance.

Are the emails branded to my restaurant?

Yes. Every email automatically picks up the logo and accent colour you have configured, and shows your restaurant's name as the visible sender. The subject and body are fully customisable per message type. The technical sending address stays generic (noreply@batlr.app) — that is what gives high deliverability without you having to configure DNS.

Is there a limit on the number of emails?

No. Emails are unlimited and included in Pack Pro. Send as many confirmations, reminders and review requests as you like, with no extra charge by volume.

What does an SMS cost?

Pack Pro includes a monthly SMS allowance. Beyond it, messages are charged individually — the rate will be announced at launch, in line with the European market. International SMS are priced per country.

Can I switch on only certain message types?

Yes. For each type — confirmation, reminder, review request, cancellation and so on — you decide: email on or off, SMS on or off, and the reminder timings. Everything is independent and can be switched off at any time.

Available on the App Store

Your guests kept informed,
at every step.

Switch notifications on from the app. Unlimited emails are included; SMS comes with a volume, then per message beyond it.

Download on the App Store